Returns and exchanges
You may request a return by mail within 30 days after delivery. Contact info@acollectivegatheringpotter.com with your order number and the item you wish to return for return instructions.
For ordinary returns, items must be new and unused. Damaged or incorrectly supplied items are handled separately as described below.
We cover the return postage for ordinary returns and provide a prepaid return shipping label that you can download and print. Contact us to request your return label before mailing the item. We do not charge a restocking fee.
Exchanges are supported; contact us to arrange an exchange and confirm replacement availability.
Return address
A Collective Gathering
1132 Beaumont Avenue, Suite 101
Beaumont, CA 92223, USA
Refunds
We initiate refunds to the original payment method within 5 business days after receiving the returned item. Your bank or payment provider may need additional time to post the refund; this is separate from our refund initiation period.
Damaged, incorrect or missing items
Please contact us if an item arrives damaged or incorrect, or your order has not arrived, so we can investigate and arrange an appropriate remedy. This policy does not limit any rights or remedies available under applicable law.
Contact A Collective Gathering
Email: info@acollectivegatheringpotter.com
Phone: +1 308-879-4311
Store, shipping and return address: 1132 Beaumont Avenue, Suite 101, Beaumont, CA 92223, USA.
Customer service and email support hours: Monday–Saturday, 10:00 a.m.–5:00 p.m., America/Los_Angeles (Pacific Time). Closed Sunday. Emails are handled during these hours.